What if I change my mind or want to cancel my agreement?

To cancel a contract, you must tell the seller before the deadline passes. It is best to do this in writing so that you have proof. Keep a copy for yourself.

The deadline depends on why you are cancelling. It always starts on the day that you receive the signed contract from the seller:

You can always cancel an agreement within 10 days. This is called the “cooling-off period”. You do not have to give a reason to cancel during this period.
If the contract does not have all of the required information, or the seller engaged in an unfair practice, then you have one year to cancel.
If the seller is more than 30 days late delivering the goods, or if they sold you something they are not allowed to sell door-to-door, then there is no deadline. This does not apply if you agreed to accept the goods late.

Once the seller gets your cancellation, they have 15 days to refund all payments that you made. If you have already received the items you ordered, the seller usually has to pick them up or pay the cost for you to return them.

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